Work at AATC!

Association Account Specialist

POSITION TITLE: Association Account Specialist
DEPARTMENT: Member Services
REPORTS TO: CEO

BASIC FUNCTION:

The primary role of the Association Account Specialist includes:

  • For Owner Managers and Property Management Companies
    • Ensure the highest number of members renew their annual membership. 
      • Monitor and maintain member data and member renewal status, which includes confirming the accuracy of units, property count, and property names, updating account information and data, sending out reminders for payment, monitor payments, etc.
    • Promote and sell products and services to all members.
      • Blue Moon Forms
      • Education Classes
      • Publications
      • Events Sales
    • Answer calls and respond to inquiries for new members.
  • For Industry Partner Members
    • Ensure the highest number of members renew their annual membership. 
    • Answer calls and respond to inquiries for new members.
    • Promote and sell products and services to members.
      • Sponsorship at Events
      • Ticket sales at events
      • Advertising sales.
  • Maintain communication with all members to determine other ways AATC can assist and serve the members and increase participation and attendance at AATC events and classes.

Other responsibilities may include:

  • Attending organizational events to network with existing and potential new members.
  • AATC Lead contact person for organizations Membership and IRO Committees.
  • Assist with customer service calls and help with backup when necessary.

Working knowledge of the rental property industry is desirable but not essential. This team position works closely and collaborates with other AATC staff and members.  The position requires proven project management and organizational skills, the ability to manage multiple priorities simultaneously, and meeting deadlines is a must.

Specific Responsibilities:

  • Focus on the following items that generate revenue for the organization.
    • Membership Sales (both renewal and new member)
    • Advertising Sales
    • Event Sales (sponsorship and ticket or attendee)
    • Education Sales (sponsorship and ticket or attendee)
    • Any other products or services that the organization promotes and sells.
  • Coordinate with the CEO and other association staff and association members to identify ways to improve and expand the ways AATC can benefit our members.  An ideal candidate should feel comfortable developing new ideas that may help streamline the renewal process and improve sales of all products and services.

Internal Relationships:

Reports directly to the CEO and includes a working relationship with the entire AATC Staff, including Accounting, Education, Events, Government Affairs, and Marketing/Communications.

External Relationships:

Direct relationships with Members.

Relevant Experience:

Proficient in Microsoft Office suite including Word, Outlook, Excel, and PowerPoint.  Experience working with SalesForce.com or other database (CRM) systems.  Organizational experience and the ability to work on multiple projects are critical.  2-3 years working in a non-profit, trade association, or multifamily housing industry is a plus. Associate degree or higher preferred.

Personal Qualities and Skills:

Highly motivated and results-oriented, self-starter with organizational and problem-solving skills who has strong attention to detail.  The ability to motivate and work closely and in a collaborative manner with the other staff and association members is key. 

The person filling this position must be team-oriented and able to easily adjust to changing organizational priorities. 

Application Process:

Please send your resume to: kevin@aatcnet.org