Do YOU Have the Disney Service Attitude?

Be our Guest! 

Do you want to take your customer service to the next level? 

We will use Disney's guide and business Strategies to create exceptional customer service. Let's change the way we think of the people who come into our office. Think of everyone as a guest. Guests are welcome, and we are always happy to have them, even the challenging ones.

Thank You To Our Curriculum Sponsors

About Your Instructor:  Jessica Brooks, NALP and CAM, Madera Residential

Jessica entered this amazing industry almost 9 years ago. She has worked her way up to her current role as property manager with Madera Residential. Not only does Jessica manage a multi-million dollar asset, but she also lends her talents to mentoring and training her peers. Jessica has earned both her NALP and CAM from NAA’s Education Institute and is in line to become an instructor for her home base affiliate association, FWAA. Her passion: she loves teaching people they can be the best version of themselves no matter what obstacles they face! Outside of work, Jessica’s focus is all about family with her 3 teenagers, recharging her batteries with her tribe, working out, traveling,  and trying new food and drinks spots all over DFW!