AATC Education | NALP Credential

AATC Education | NALP Credential

We Recommend This Course for leasing consultants, concierges, and career changers with hospitality, retail, or customer service experience.

Earning your NALP Credential, many people's first industry credential, show your employer that you're committed to a career in residential property management.

Scholarships are available for this program. Please visit the scholarship page for more information. Applications are due by July 1st for consideration.

NAA NALP Credential

2020 Dates:

July 14 Bringing in New Residents & Marketing and Maintaining Your Community
July 15 Why Your Competition Matters & Relevant Laws and How to Apply Them
July 16 The Sales Process / Building Relationships & Effectively Meeting the Needs of Current Residents

Cost: $475
STAR Subscribers: $427
Non-Members Pricing: please email ggoldrick@aatcnet.org for more information

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Your Instructor: Lissi Daniels, NALP, NAAEI Faculty, Director of Sales/Madera Residential

Lissi has been in the industry for over 15 years and she is currently the Director of Leasing for Madera Residential. She received her BA in Mass Communications from Southwestern Oklahoma State University in 2001. She serves as a focused leader supporting teams in talent recruiting and design to ensure the teams are maximizing the leasing opportunity. She is involved in creating a leasing experience and implementing processes to help measure the communities’ performances. She developed an interest in training when she noticed how you can touch someone’s life through mentoring and motivating them to see their own unique talents. She then realized this was more than just a career it was her purpose and passion. She volunteers at the Apartment Association of Greater Dallas and Tarrant County and is a member of the education committee as well as NAAEI Faculty. Her passion for training is contagious and her goal is to empower people by mentoring, motivating, and inspiring others to become the best in their roles.

You'll learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospective residents
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

Requirements; to obtain the NALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
  • Successful completion of seven NALP courses including completing the Market Survey presentation (totaling 25 hours)
  • Meet all examination standards within 6 months of declaring candidacy


Q: What are the requirements to be an NALP?
A: Students must have worked in the apartment industry for at least six months (can be obtained while taking the course); they must have successfully completed the eight course curricula (25 hours) including the Market Survey presentation, and they must meet all examination requirements within 6-months of declaring candidacy for their NALP certificate.

Q: Can I take NALP online?
A: Yes you can! Click here to find out how to register.

Q: If I’m already an NALP candidate, are there resources available from NAAEI
to help me?
A: Yes there are! Click here to get help.

Q: Where can I find out more about the NALP exam?
A: Click here to get the info.

Q: Once I get my CALP (NALP) credential, how do I maintain it?
A: The NALP credential requires annual renewal. You’ll need to submit a $50 renewal fee and document 3 hours of continuing education credits after the 2nd year. Click here to find out more about keeping your NALP current.