The overwhelming
majority of rental housing owners pro-actively and
diligently maintain their property’s interiors,
exteriors, common areas, and grounds (see TAA
Lease paragraph 31).
If you are aware of
maintenance issues either within your home or else
on the property, immediately notify the
property owner-operator in writing.
If the issue is an
emergency or health/safety issue, in addition to
the owner-operator, immediately contact the
appropriate authorities (fire department, water
department, etc.).
If the problem
occurs outside of normal business hours, most
owners – operators provide a 24-hour emergency
maintenance number to be used when on-site staff
is unavailable.
Maintenance
concerns will customarily be resolved in a timely
fashion depending on the nature and severity of
the problem.
In your opinion,
if a maintenance issue has not been resolved in a
timely manner, your are encouraged to contact
the property owner or operator. If you are
still not satisfied, you may contact the Texas
Tenants Union at (214) 823-2733 or code compliance
department for the city where your home is
located.
