| National Apartment
Leasing Professional
Leasing professionals are the first people prospective residents meet, and often their only gauge of the properties staff.
NALP is broken down into seven 4-hour seminars. The NALP program covers every aspect of leasing from keys to success, qualifying residents to legal issues to telephone techniques.
NALP Registration
To register, you can download this form, and fax it to 817-284-2054. The cost for hd-CD Subscribers is $330 and the cost for AATC members is $365. For more information please see registration form.
NALP QUALIFICATIONS
To receive the NALP designation, students must have 6-months apartment industry experience, complete the NALP curriculum, meet NAA attendance requirements, pass examinations for each seminar and present a market survey.
NALP Curriculum
(4 all day classes that cover all 8 topics)
Wednesday, April 8, 2009
Keys to Success in Leasing
Equip leasing consultants with the necessary tools to be successful sales people. Topics include: Career prospects, characteristics of effective leasing professionals, job responsibilities, goal setting, teamwork, market knowledge and product knowledge.
Market Survey Workshop
Our professionals will help get you started on your required market survey.
Wednesday, April 15, 2009
Telephone Presentation
Turn every phone call into a walk-in customer. Topics include: Preparing for the telephone presentation, effective telephone skills, etiquette, objectives of the call, initial questions and the key elements of a successful leasing presentation.
Leasing and the Internet
Leasing professionals are dealing with Internet savvy customers. This class will give facts and tips to ensure each lead is secured. Topics include: The Internet customer, how to maximize Internet advertising, effective responses to Internet leads and industry web sites.
Wednesday, April 22, 2009
Leasing Interview/Qualifying Residents
This great seminar includes basic and advanced tips when dealing with first impressions, understanding the prospective resident’s reason for moving, the greeting and conducting the lease interview.
Leasing Demonstration/Resolving Objections
Prepare leasing consultants for the product demonstration. Topics include: Three major areas of product knowledge, key elements in preparing for a product demonstration, feature-benefit-close, closing techniques and resolving objections.
Thursday, April 30, 2009
Legal Aspects
Overview of basic Fair Housing laws, filing a Fair Housing complaint, prohibited practices, the Americans with Disabilities Act (ADA), Fair Housing testers, Equal Credit Opportunity Act, criminal background checks, and emergency contact situations.
Rental Policies and Procedures
Covers the basic information needed to know when leasing an apartment, such as handling rental policies and procedures, application verification, resident processing checklist, lease preparation and signing, the Law of Contracts, loophole free leases and the move-in process.
Market Survey Presentation
Each student presents their market survey to a panel to show you understand the market.
All classes are held at the AATC Training Center from 9:00am to 5:00pm.
2009 NALP Instructors
Susan Goff, NALP and Sarah Turner, NALP
Designate Benefits:
- Listing as NAA designate
- Annual subscription to UNITS magazine
- Discounted prices for industry products
- Designation certificate, pin and wallet card
For more information, contact Sarah Turner,
AATC director of career development, at 817-284-1121 or
education@aatcnet.org.
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